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These are the Terms and Conditions for Services supplied to the Customer by the Seller. The
Customer should read these Terms and Conditions carefully before the Customer buys any
Services from the Seller. These Terms shall apply to all contracts for the sale of Services by
the Seller to the Customer to the exclusion of all other terms and conditions referred to,
offered, or relied on by the Customer, including any standard or printed terms tendered by
the Customer. It must be remembered that it is prohibited to make a double claim, ie, to make
a claim with IBI and also with the airline you travelled on. One claim cancels the other.
Those transports with origin and / or destination and / or transit through Afganistan, Georgia,
Iran, Irak, Siria, Somalia and Miramar, as well as countries or geographic zones in war conflict (declared or not)
or under sanction of the United Nations, European Union, United Kingdom or the USA in accordance with the
Sanction of Limitation and Exclusion Clause JC2010/014 ed 11/08/2010. Please see more information by clicking on our
countries not covered tab.
In this document the following words shall have the following meanings:
1.1 ‘Customer’ means the person who buys Services from the Seller;
1.2 ‘Seller’ is International Baggage Insurance thereafter known as IBI;
1.3 ‘Services’ means any articles supplied to the Customer by the Seller;
1.4 ‘Events Outside The Seller’s Control’ means events outside the Seller’s control as described in clause 8;
1.5 ‘Intellectual Property Rights’ means all inventions, patents, utility models, designs
(both registered or unregistered and including rights relating to semi-conductor topographies), database rights, copyright and trade marks (both registered and unregistered), together with all rights to the grant of and applications for the same and including all similar or analogous rights and all other rights in the nature of intellectual and industrial property throughout the world and all future rights of such nature;
1.6 “Accessories”: Chargers, carrying cases, headphones and hands-free mounting kits, USB cables but excluding a SIM Card that were supplied with your electronic equipment.
1.7 “Accidental Damage”: The unintentional and unforeseen failure, breakage or destruction of your electronic equipment, with visible evidence of an external force being applied and which results in the electronic equipment being unusable.
1.8 “Breakdown”: The failure of any electrical or mechanical component in your electronic equipment due to a sudden and unforeseen fault, which causes your electronic equipment to stop working in the way the manufacturer intended and which requires repair or replacement before the electronic equipment can be used again.
1.9 “Commencement Date”: The date your cover begins with us, as detailed in your insurance invoice.
1.10 “Computer Virus”: Means a set of corrupting, harmful or otherwise unauthorised instructions or code including a set of maliciously introduced unauthorised instructions or code, programmatic or otherwise, that propagate themselves through a computer system or network of whatsoever nature. Computer virus includes but is not limited to ‘Trojan Horses’, ‘worms’ and ‘time or logic bombs’.
1.11 “Cosmetic Damage”: Any damage which is non-structural, including but not limited to scratches, dents and marks, which does not affect the usage of the electronic equipment.
1.12 “Electronic Data”: Means facts, concepts and information converted to a form useable for communications, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment and includes programmes, software and other coded instructions for the processing and manipulation of data or the direction and manipulation of such equipment.
1.13 “Electronic Equipment”: The item or items purchased and owned by you, as new and in full working order, from a registered company and for which you hold proof of purchase and that is insured by us as detailed in your insurance certificate.
1.14 “End date”: The date that all cover under your policy will cease being the date on your insurance invoice.
1.15 “Period of Insurance”: The period of time is the Outbound flight date and the Inbound flight date which is shown on your insurance invoice and that the policy will be in force for. Cover under this policy only applies when you are flying.
1.16 “Proof of Purchase”: An original receipt and any other documentation required to prove your electronic equipment was purchased and that it is owned by you – including the date of purchase, make, model, serial and IMEI number of your electronic equipment.
1.17 “Terrorism”: Any act including but not limited to the use, or threat, of violence or force by any person or organisation involving, causing or threatening harm or putting the public or any section of the public in fear if it is likely that the purpose is of a political, religious, ideological (of an intellectual or rational nature) or similar nature.
1.18 “Theft”: The unauthorised dishonest appropriation or attempted appropriation of the insured electronic equipment, by another person with the intention of permanently depriving you of it.
1.19 “Unattended”: Not visible to you and not within your arms’ length reach. We will not pay any claims for property left unattended in publicly accessible places. You must act as though you are not insured.
1.20 “Loss”: items left behind by you in aircraft seats, airport lounges, VIP lounges, departure and arrival areas in airports.
1.21 “Unauthorised Calls, Texts or Data Use”: Any calls, texts or data use made from your electronic equipment after the time that it was stolen, to the time that it was blacklisted by your airtime provider.
1.22 “You”, “Your”: The insured person, who owns the specified electronic equipment as stated on your insurance invoice.
2.1 These Terms will become binding on the Customer and IBI when IBI confirms that it is able to provide the Customer with the Services. At this point only a contract will come into existence between the Customer and IBI. If IBI is unable to supply the Customer with the Services, IBI will inform the Customer of this and no Order will be processed.
2.2 If any of these Terms & Conditions conflict with any term of the Order, the Terms & Conditions will take priority.
2.3 All personal information provided by the Customer is kept and used in accordance with the IBI Privacy Policy which can be viewed on the Website.
2.4 Only wheelchairs will be insured when carried inside a wheelchair case and bicycles inside a bicycle case & musical instruments inside their manufactured cases and insured in those 2 categories. These items cannot be insured as Basic, Intermediate or Superior.
2.5 PIR reports: Are only accepted when made with the Airline representatives at the Baggage Service/Arrival Service, located in the baggage area before leaving the Arrivals Lounge. The date, time and company stamp on the PIR will be proof that an agent has seen the damage at that moment. Any PIR reports made two hours or more after landing time will not be considered. Online PIR reports are not valid as it is considered that no airline personnel have physically seen the damage.
2.6 All sections of the Booking Form must be completed correctly. As this information is computer selected, any non completed section will mean that your booking is null and void. All Airline flight numbers must be added correctly (letters and numbers) and Locator numbers are not accepted as they are not recognised as a flight number. Any false flight details automatically void the cover.
3.1 The price shall be that in the current List Price or such other price as the Parties may agree in writing. The price is inclusive of VAT or any other applicable costs.
3.2 All prices quoted are in Euros unless changed by using the drop down price option on the web page booking page.
Where the Customer has placed an Order through our Website, the Customer may cancel:
4.1 At any time up to 72 (seventy two) hours before the start of the Service, should an order be cancelled in 72 hours or less then the Customer will forfeit the right of a refund.
4.2 If the customer cancels an Order, IBI will refund any amounts already paid by the Customer less the banking charges that the Customer may have paid by using a card as payment as in 4.1. and an administration fee of 4 (four) euros.
5.1 IBI may have to suspend or cancel an Order before the start date for the Services due to an Event Outside IBI ´s control or the unavailability of key personnel or key materials without which the IBI cannot provide the Services. IBI will promptly contact the Customer if this happens.
5.2 If IBI has to cancel an Order under clause 5.1 and the Customer has made any payment in advance for Services that have not been provided to the Customer, IBI will refund these amounts to the Customer as in point 4.4.2
5.3 The Customer does not have to pay for any Services while they are suspended under this clause but this does not affect the Customer’s obligation to pay for any Services already provided.
5.4 IBI may cancel the contract for Services with immediate effect by giving the Customer written notice if the Customer does not pay IBI at the agreed time.
6.1 IBI may need certain information from the Customer that is necessary for IBI to provide the Services. If the Customer does not, after being asked by IBI, provide IBI with this information or the Customer provides the IBI with incomplete or incorrect information, IBI may make an additional charge of a reasonable sum to cover any extra work that is required or may suspend the Services. IBI will not be liable for any delay or non-performance where the Customer has not provided information as requested.
6.2 The period of the policy will be the same as the period of your travel as shown on your booking application- Outbound and Inbound flight dates, flight numbers and times- The insurance begins at the moment you receive your baggage tag receipt from the airline and terminates on collecting your luggage from the arrival belt. Should a flight be delayed, the time will not affect the policy and will still be valid until the aircraft lands at the airport you have mentioned as your destination.
6.3 Cancelled flights/Airline cease trading; Should your airline cancel your flight or cease trading then automatically the insurance will be terminated. Any claims for the non-usage of the insurance must be made to the airline in question. IBI is not responsible for the airlines acts.
7.1 Unless otherwise agreed by the Parties in writing, IBI only supplies the services for private use. The Customer agrees not to use the services for any commercial, business or re-sale purpose, and the Customer has no liability to IBI for any loss of profit, loss of business, business interruption or loss of business opportunity.
7.2 The Seller does not exclude or limit in any way its liability for:
Includes all Cameras and photographic material, Video cameras, Radios, Televisions, Musical instruments, Ipads, Mobiles, MP3, Lap Tops, Electronic Agendas, PDA´s, Personal defense and / or Hunting weapons, Diving equipment and googles.The policy is not on a “new for old” basis.Up to 50% of the amount insured on the Superior cover Option A. All other Options and Upgrades,although covering higher content is still restricted to the % of Option A on electronic equipment.
All items must always be inside the luggage insured. Independent components or parts or accessories are not included. All items must be adequately packaged for transport. There is no limit to the amount of electronic items carried in one bag and on one policy but the total that can be claimed is according to the amount you select. Therefore, on a Superior policy with a maximum of 1000 euros, only the % amount will be paid (according to the documents you provide) & irrespective of how many items you carry.
8.1 UNUSUAL VARIOUS ITEMS INCLUDED:
Up to 30% of the sum insured by the total package of cosmetics, medicines, personal sanitary ware, jewelery,
precious stones, pearls, watches, gold, silver or platinum objects, furs or other valuables that are regularly
worn that are inside the packaging checked in.
8.2 IBI does not exclude or limit in any way its liability for: death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) as amended from time to time; breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) as amended from time to time; and defective products under the Consumer Protection Act 1987 as amended from time to time.
IBI shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, volcanic eruptions and no go fly areas; IBI shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as IBI considers unreasonable, it may, without liability on its part, terminate the contract with the Customer.
The failure by either Party to enforce at any time or for any period any one or more of the Terms herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms.
These Terms and the Privacy Policy constitute the entire agreement between the Parties with respect to the subject matter of these Terms. These Terms supersede and extinguish any prior drafts, agreements, undertakings, understandings, promises or conditions, whether oral or written, expressed or implied between the Parties relating to such subject matter. This Agreement shall be governed by and construed in accordance with the law of Spain and the Parties hereby submit to the exclusive jurisdiction of the Spanish courts.
12. MONTREAL (1999) +WARSAW (1929) CONVENTIONS + THE HAGUE PROTOCOL (1955):
Agreements have been made at an International level which make acceptable, certain claim exclusions to luggage carried by airlines worldwide. In the course of normal handling during travel, your luggage may show evidence of wear and tear. No liability for normal damage to checked luggage, such as: broken wheels or feet+ zips + lost pull straps + minor cuts and scratches + damage resulting from over-packing + damage to retractable luggage handles + fragile or perishable items damaged during transport + items unsuitably packed or unsuitable for transportation + damage resulting from Transportation Security Administration (TSA) inspections. Paxport customers ONLY: You will be covered by IBI for broken wheels and broken zips that make the closure of the suitcase impossible and the probability of loosing items a possibility.
13.1 Where the Customer is eligible to claim compensation during the period of insurance, the Customer must put forward their claim in writing with IBI within the designated timeframe as previously mentioned on the web page attaching the documents and photographs necessary.
13.2 Report the theft or loss of your mobile phone/ Ipad with Sim card within 12 hours of discovery of the occurence of the theft, to your airtime provider and instruct them to blacklist your handset.
13.3 Report the theft or loss of your electronic equipment to the police within 24 hours of the discovery and obtain a crime reference number & report in relation to the stolen items. Also a PIR report must be attained from the airline you have travelled with when the incident occured and must be obtained before leaving the Arrival Area of the airport. (see clause 2.5 for PIR explanation).
13.4 In the claim, the Customer must provide evidence of ownership as well as credible evidence that the content value matches the value declared upon commencing the Protection.
13.5 If the above terms are not adhered to, then your claim may not be paid or paid in full.
13.6 The Customer cannot raise a claim with IBI if coverage is refused or impossible, due to the Customer providing incorrect data on the booking form such as and not withstanding email and / or telephone details.
IBI is committed to protecting your privacy when you are using our website and/or purchasing services from our Site (“Services”). This Privacy Policy explains the following:what information we may collect about you;how we use the information we collect about you; whether we will share your details with anyone else; how you can instruct us if you prefer to limit the use of that information; the procedures that we have in place to safeguard your privacy. If you do not agree with this Privacy Policy, you must not use this Site or submit any information to us.
14.1 IBI will only use information about you in accordance with this Privacy Policy (as amended from time to time) or as otherwise permitted by law. By using our Site, or by submitting information to us, you signify your consent to the collection, use and sharing of your personal information.If you have any requests or questions about how we use your personal information please contact us using the Call Centre section of our Website.
14.2 What information do we collect? We may collect and process the following data about you: Information that you provide by filling in forms on our Site. This includes information provided at the time of ordering one of our services, posting material on the Site or requesting Services.If you contact us, we may keep a record of that correspondence.We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.Details of transactions you carry out through our Site and of the fulfilment of your orders. Details of your visits to and usage of our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.When booking services, you may be asked to provide us with personal information such as your name, billing address and delivery address details, your email address, and telephone number. We may also require your credit/debit card details, when you are placing an order.
14.3 IBI may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
14.4 How do we use your information? We use your information for the following purposes:To serve Site content to you.To handle orders, deliver Services, process payments and refunds and provide statements.To communicate with you about your orders.To update our records and generally maintain your account with us.For our statistical or survey purposes to improve our Site and our services to you.To prevent or detect fraud or abuses of our Site and enable third parties to carry out technical, logistical or other functions on our behalf.To contact you by email, post, or telephone, to ask you for feedback and comments on our services.To notify you by email of our Services, promotions, and special offers that may be of interest to you, unless you ask us not to.If you stop using our Site, we may continue to use and disclose your personal information in accordance with this Privacy Policy and as permitted by law. If you wish us to stop contacting you with information in connection with the Site, or our Services, please send us an email using the contact details in the Contact Us section of our Website.
14.5 Who might we disclose your information to? We may disclose your information to members of our group, our employees, our subsidiaries, affiliated companies and any successors in title to our business, for the purposes listed above. We will not disclose your information to any other third party except under the following limited circumstances:We may disclose your personal information to carefully selected service providers and agents who operate elements of our Site and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution and business partners who provide delivery fulfilment services.We may also use aggregate information and statistics for the purposes of monitoring Site usage in order to help us develop the Site and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.In assessing your request for Services, we may use your information for the purposes of the prevention and detection of fraud.We may also share your information with auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes.We do not hold your credit card details. Financial transactions take place directly and securely with our payment handling provider. If you believe your details are incorrect you can amend your details by contacting using the contact details in the Contact Us section of our Site.
14.6 Protecting your information: Our Site uses up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we may have.
14.7 Access to information: If you would like to know what information we hold about you, please send us an email to the contact details in the Call Centre section of our Site. Any such request may be subject to a fee of 10€ to meet our costs in providing you with details of the information we hold about you.
14.8 Third party services:We may from time to time make available through our Site certain services provided by third parties. To gain access to these services, you must deal with these third parties directly. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
14.9 Changes to our Privacy Policy: Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
14.10 Contact If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them – Contact us using the Call Centre section of our Website.
In no case shall this insurance cover:
15.1 Any item loaned, hired or entrusted to you; loss damage or expense attributable to wilful misconduct of the Assured.
15.2 ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject-matter insured,loss damage or expense caused by insufficiency or unsuitability of packing or preparation of the subject-matter insured to withstand the ordinary incidents of the insured transit where such packing or preparation is carried out by the Assured or their employees or prior to the attachment of this insurance (for the purpose of these Clauses “packing” shall be deemed to include stowage in a container and “employees” shall not include independent contractors) loss damage or expense caused by inherent vice or nature of the subject-matter insured.
15.3 loss damage or expense caused by delay, even though the delay be caused by a risk insured against(except expenses payable under Clause 2 above) loss damage or expense caused by insolvency or financial default of the owners managers charterers or operators of the vessel/aircraft/train/ or any vehicle where, at the time of loading of the subject-matter insured on board, the Assured are aware, or in the ordinary course of business should be aware, that such insolvency or financial default could prevent the normal prosecution of the voyage. This exclusion shall not apply where the contract of insurance has been assigned to the party claiming hereunder who has bought or agreed to buy the subject-matter insured in good faith under a binding contract.
15.4 loss damage or expense directly or indirectly caused by or arising from the use of any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.
15.5 In no case shall this insurance cover loss damage or expense arising fault of aircraft or unfitness of aircraft for the safe carriage of the subject-matter insured, where the Assured are privy to such unairworthiness or unfitness, at the time the subject-matter insured is loaded therein.
15.6 Unfitness of container or conveyance for the safe carriage of the subject-matter insured where loading therein or thereon is carried out prior to attachment of this insurance or by the Assured or their employees and they are privy to such unfitness at the time of travelling.
15.7 The Insurers waive any breach of the implied warranties of airworthiness of the aircraft or any other vehicle to carry the subject-matter insured to destination.
15.8 In no case shall this insurance cover loss, damage or expense caused by war, civil war revolution, rebellion, insurrection or civil strife arising therefrom, or any hostile act by or against a belligerent power ,capture, seizure arrest ,restraint or detainment (piracy excepted) and the consequences thereof or any attempt threat, derelict mines, torpedoes, bombs or other derelict weapons of war.
15.9 In no case shall this insurance cover loss, damage or expense caused by strikers, locked-out workmen, or persons taking part in labour disturbances, riots or civil commotions resulting from strikes, lock-outs, labour disturbances, riots or civil commotions caused by any act of terrorism being an act of any person acting on behalf of, or in connection with any organisation which carries out activities directed towards the overthrowing or influencing, by force or violence, of any government whether or not legally constituted caused by any person acting from a political, ideological or religious motive.
15.10 Radioactive pollution.
15.11 Chemical weapons, biochemistry, electromagnetic, cyber-attack..
15.12 Risk of information technology.
15.13 Recognition of electronic signature.
15.14 Terrorism.
15.15 The storage completion on the transit of goods
15.16 Exclusion and limitation of penalties. created jewellery in fine metals and precious metal.
15.17 Artwork, old or rare who´es value could be unusual.
15.18 Yarn lace, embroidery or fabrics with fine metals and legitimate silk lace.
15.19 Commercial or bank effects,
15.20 Stamps and other values also general mail,
15.21 Winning lottery tickets or other gambling coupons,
15.22 High quality fur articles,
15.23 Live animals,
15.24 Objects of art and removals,
15.25 Prepaid cards for Mobile phones.
15.26 Commercial samples unless authorised by IBI.
15.27 Perishable products – Meat,fish or fresh seafood either refrigerated or frozen.
15.28 All related to the press in all its variations.
15.29 Defected merchandise being sent back to origin.
15.30 Securities and security bonds also bank notes.
15.31 Collections.
15.32 Tobacco.
15.33 Theft/loss of money, checks, bills travel documents, souvenirs, coins, collections, professional tools as well as theft/loss or damage to luggage or personal objects in baggage that has not been checked in.
15.34 Corrosive + flammable + explosive + poisonous materials.
15.35 Will only be compensable direct material damage to the insured goods, not being so those other indirect or consequential damages, such as commercial damages for lost sales, exchange difference, loss of market or guarantee of origin, unless expressly agreed otherwise in particular or special conditions
15.36 Electronic equipment: Repairs or any other costs for:
Cosmetic Damage:
15.37 Accidental damage,theft,breakdown or liquid damage to accessories of any kind.
15.38 Any breakdown arising from the failure of any electrical or computer equipment, software, micro-controller, microchip, Accessories or associated equipment to correctly recognise and process any calendar date or time.
15.39 Reconnection costs or subscription fees of any kind.
15.40 Costs arising from the replacement of any personalised ring tones, graphics, downloaded material or software.
15.41 Any costs for loss or damage to information or data or software contained in or stored on the electronic equipment whether arising as a result of a claim paid by this insurance or otherwise.
15.42 Any other costs that arise directly or indirectly from the event which led to your claim unless specifically stated in this policy.
15.43 Liability of whatsoever nature arising from ownership or use of the electronic equipment, including any illness or injury resulting from it.
15.44 Value Added Tax (VAT) where you are registered with HM Revenue & Customs for VAT.
15.45 Claims arising from terrorism, war, invasion, acts of foreign enemies, hostilities whether war is declared or not, civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalism or requisition or destruction or damage to property by or under the order of any government or public or legal
15.46 Claims arising from damage or destruction caused by, contributed to or arising from (i) ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;
or (ii) the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component
15.47 Claims arising from damage or destruction directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.
15.48 Claims for any electronic equipment used in connection with your profession or trade.
15.49 Any electronic equipment more specifically insured elsewhere.
15.50 Any claim if you are travelling to a country where the Foreign and Commonwealth Office (FCO) or any other countries Foreign Department have advised against.
15.51 This policy does not insure loss, damage, destruction, distortion, erasure, corruption or alteration of electronic data from any cause whatsoever (including but not limited to computer virus) or loss of use, reduction in functionality, cost, expense of whatsoever nature resulting therefrom, regardless of any other cause or event contributing concurrently or in any other sequence to the loss.
15.52 As per clause 12. (In the course of normal handling during travel, your luggage may show evidence of wear and tear. No liability for normal damage to checked luggage, such as: trolley wheels+zips+lost pull straps + minor cuts and scratches + damage resulting from over-packing + damage to retractable luggage handles + fragile or perishable items damaged during transport + items unsuitably packed or unsuitable for transportation + damage resulting from Transportation Security Administration (TSA) inspections.) will be covered by IBI.
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance. You can relax and enjoy your journey, knowing that your luggage is safe and sound.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
IF YOU HAVE BOOKED DIRECTLY ON OUR WEB PAGE: Should you notice any damage-loss-theft suffered by your luggage or belongings, as long as it falls within our terms, you are to immediately report it to our customer care. You can quickly get in touch with our call centres, using any of the numbers shown below.
You should also send an e-mail, declaring the incident and providing details, at the following address: callcentre@internationalbaggageinsurance.com
Your email should contain the following information:
Should your luggage fail to arrive at your destination or it has arrived damaged and/or missing items, your first action should be to head straight for the airline’s helpdesk. There, you will be assisted in filling out a Property Irregularity Report (PIR). This will often include personal as well as flight information, a detailed description of your luggage along with any distinguishing features that it might possess. The completed PIR report must contain the date,time and stamp of the airline/handling company.
Ideally, you are to contact us immediately. Should you delay your call, please note that the maximum allowed time limits are as follows:
Getting in touch with our dedicated customer support is only a matter of picking up your phone and calling the centre closest to your current location. Please note that as per the time limits on our insurance policy, delaying your call is ill advised. Should an issue arise, do not hesitate to call us right away!
(Our Call Centres are open every day: 09:00 – 17:00hrs) (UK one hour earlier)
Denmark +45 78 73 05 45
Finland + 358-9-42415839
France +33 186262401
Holland +31 203690426
Spain +34 971576982
Sweden + 46-8-12 11 11 61
UK +44 20 33 999 420
You have the option of entering into a contract to take out a Basic cover with IBI, to insure the item whilst you are travelling. IBI will charge you a fee for providing this service. Wheelchairs, Bicycles & Sports equipment have their own insurance section, therefore you cannot contract a Basic cover for these items.
The starting fee for the Basic Protection is 24 euros. This insures contents up to 300 euros.
On selecting this coverage you declare that you agree that the current and credible value of the contents is the value insured under the Basic Protection.The maximum coverable amount is limited to the amount shown on the cover of your choice per total travel. Sentimental values cannot be taken into account. If the nature of the contents are such that the Customs refuse to release the item, IBI deems this as out of its control and therefore the Basic Protection does not cover if such a scenario arises during travel. You should then take up the concern directly with Customs. The coverage is for all items inside a protective bag / box up to the value contracted with the Basic protection. On making a booking with IBI you acknowledge that you have read and agree to the Terms & Conditions.
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
You have the option of entering into a contract to take out an Intermediate cover with IBI, to insure the item whilst you are travelling. IBI will charge you a fee for providing this service. Wheelchairs, Bicycles & Sports equipment have their own insurance section, therefore you cannot contract an Intermediate cover for these items.
Option A: The starting fee for the Intermediate cover is 30 euros.This insures contents up to 500 euros.
Option B: This insures 1 euro – 1000 euros and costs 60 euros.
Option C: This insures 1 euro – 2000 euros and costs 120 euros.
On selecting this coverage you declare that you agree that the current and credible value of the contents is the value insured under the Intermediate Protection.
The maximum coverable amount is limited to the amount shown on the cover of your choice per total travel. Sentimental values cannot be taken into account. If the nature of the contents are such that the Customs refuse to release the item, IBI deems this as out of its control and therefore the Intermediate Protection does not cover if such a scenario arises during travel. You should then take up the concern directly with Customs. The coverage is for all items inside a protective bag / box up to the value contracted with the Intermediate protection. On making a booking with IBI you acknowledge that you have read and agree to the Terms & Conditions.
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
You have the option of entering into a contract to take out a Superior cover with IBI, to insure the item whilst you are travelling. IBI will charge you a fee for providing this service. Wheelchairs, Bicycles & Sports equipment have their own insurance section, therefore you cannot contract a Superior cover for these items.
Option A: The starting fee for the Superior cover is 40 euros.This insures contents up to 1000 euros.
Option B: This insures 1 euro – 2000 euros and costs 80 euros.
On selecting this coverage you declare that you agree that the current and credible value of the contents is the value insured under the Superior Protection.
The maximum coverable amount is limited to the amount shown on the cover of your choice per total travel. Sentimental values cannot be taken into account.
If the nature of the contents are such that the Customs refuse to release the item, IBI deems this as out of its control and therefore the Superior Protection does not cover if such a scenario arises during travel. You should then take up the concern directly with Customs. The coverage is for all items inside a protective bag / box up to the value contracted with the Superior protection. On making a booking with IBI you acknowledge that you have read and agree to the Terms & Conditions.
Includes all Cameras and photographic material, Video cameras, Radios, Televisions, Musical instruments, Ipads, Mobiles, MP3, Lap Tops, Electronic Agendas, PDA´s, Personal defense and / or Hunting weapons, Diving equipment and goggles.The policy is not on a “new for old” basis and is up to 50% of the amount insured on the Superior cover Option A. All other Options and Upgrades,although covering higher content is still restricted to the % of Option A on electronic equipment.
All items must always be inside the luggage insured. Independent components or parts or accessories are not included. All items must be adequately packaged for transport. There is no limit to the amount of electronic items carried in one bag and on one policy but the total that can be claimed is according to the amount you select. Therefore, on a Superior policy with a maximum of 1000 euros, only the % amount will be paid (according to the documents you provide) & irrespective of how many items you carry.
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
You have the option of entering into a contract to take out Sports & Musical equipment protection with IBI, to insure the item while in transit. IBI will charge you a fee for providing this service.You must ensure to comply with the legal duty of disclosure of all material facts relating to the risk as well as the accuracy and completeness of the information provided if requested by Airports, Airlines, Customs Authorities etc. Failure to do so could invalidate the Sports & Musical equipment protection.Wheelchairs, Bicycles ,Sports & Musical equipment have their own insurance section, therefore you cannot contract a Basic insurance for these items.
FEE
Option A: The starting fee for the Sports & Musical Equipment cover is 60 euros. This insures content up to 2000 euros.
Option B: This insures 1 euro – 5000 euros and costs 150 euros.
Option C: This insures 1 euro – 10000 euros and costs 300 euros.
COVERAGE
On selecting this coverage you declare that you agree that the current and credible value of the contents is the value insured under the Sports & Musical equipment protection.
The maximum coverable amount is limited to the amount shown on the cover of your choice per total travel. Sentimental values cannot be taken into account.
If the nature of the contents are such that the Customs refuse to release the item, IBI deems this as out of its control and therefore the Sports & Musical equipment Protection does not cover if such a scenario arises during travel. You should then take up the concern directly with Customs. The coverage is for all items inside a protective bag / box up to the value contracted with the Sports & Musical equipment protection. On making a booking with IBI you acknowledge that you have read and agree to the Terms & Conditions.
PERIOD OF COVERAGE
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
You have the option of entering into a contract to take out WHEELCHAIR Protection with IBI, to insure the item while in transit. IBI will charge you a fee for providing this service.You must ensure to comply with the legal duty of disclosure of all material facts relating to the risk as well as the accuracy and completeness of the information provided if requested by Airports, Airlines, Customs Authorities etc. Failure to do so could invalidate the WHEELCHAIR Protection.Wheelchairs, Bicycles & Sports equipment have their own insurance section, therefore you cannot contract a Basic insurance for these items.
Option A: The starting fee for the Wheelchair cover is 60 euros. This insures content up to 2000 euros.
Option B: This insures 1 euro – 5000 euros and costs 150 euros.
Option C: This insures 1 euro – 10000 euros and costs 300 euros.
Option D: This insures 1 euro – 15000 euros and costs 450 euros.
On selecting this coverage you declare that you agree that the current and credible value of the contents is the value insured under the WHEELCHAIR Protection.
The maximum coverable amount is limited to the amount shown on the cover of your choice per total travel. Sentimental values cannot be taken into account.
If the nature of the contents are such that the Customs refuse to release the item, IBI deems this as out of its control and therefore the WHEELCHAIR Protection does not cover if such a scenario arises during travel. You should then take up the concern directly with Customs. The coverage is for all items inside a protective bag / box up to the value contracted with the WHEELCHAIR protection. On making a booking with IBI you acknowledge that you have read and agree to the Terms & Conditions.
As soon as you check your bag in with your airline & receive your baggage receipt tag, your luggage is under the protection of our comprehensive travel insurance.
When you collect your bags from the luggage belt at the arrivals section of your destination airport, your items are under your own care once more.
1. Acceptance of this Agreement
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. Changes to Website, Software, and Services
IBI reserves the right to;
a) change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that IBI shall not be liable to you for any such change or removal.
b) change, remove, or discontinue any software, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that IBI shall not be liable for any such change or removal.
c) change or discontinue any promotional discount vouchers or coupon codes at anytime with notice and you confirm that IBI shall not be liable for any such change or removal.
d) change this Agreement at any time and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. Links to Third Party Website’s
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other website’s is not an endorsement of such website’s and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5. Copyright
The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘IBI Ltd.’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website).
‘IBI’ and the IBI Logo are trade marks which belong to ‘ACS Ltd.’ and they may not be used, copied or reproduced in any way without written consent from ‘ACS Ltd.’.
For these purposes “Intellectual Property Rights” includes the following (wherever and when ever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them.
6. Limitation Of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, IBI will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
IBI makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of IBI for death or personal injury as a result of the negligence of IBI or that of its employees or agents.
7. Indemnity
You agree to indemnify and hold IBI and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against IBI arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
8. Severability
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
9. Applicable Law and Dispute
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Spain whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Spain.
10. Headings
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
11. Entire Agreement
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.
IBI reserves the right to add, delete, or modify any provision this Agreement at any time without notice.
As a wheelchair user it is imperitive that my chair is not damaged when I travel.
I was able to quickly order my policy and customer support were so kind and looked after me.
This quality of service is hard to come by these days. Thank you!
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